SMS Terms & Conditions

By opting in to receive SMS messages from Soft Soles Foot Care you agree to receive text messages related to our services and programs.

Message Frequency

Will vary depending on your interaction with our services. You may receive up to 4–8 messages per month, with additional messages related to appointment scheduling or time-sensitive updates.

Message and Data Rates

Additional Fees may apply depending on your mobile carrier and plan. Soft Soles Foot Care is not responsible for any charges incurred from receiving SMS messages.

Opt-In Consent

You may opt in to receive SMS messages by: Providing your mobile number through our forms, website, or intake process Verbal consent during scheduling or service coordination Checking an opt-in box where SMS communication is disclosed Consent is not a condition of purchase or service.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying: STOP to cancel UNSUBSCRIBE to opt out After opting out, you will receive a confirmation message and no further messages will be sent unless you re-enroll.

Help & Support

For help, reply: HELP Or contact us directly at:

📧 [email protected] 📞 613.621.0012

Your privacy is important to us.

  • Appointment confirmations and reminders. Scheduling updates or changes

  • Service information and follow-up care reminders Nurse, student, or facility coordination messages. Community program or educational updates

  • Administrative or billing-related notifications

Privacy Policy

Effective Date: January 2026

Soft Soles Foot Care is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

Information We Collect

We may collect personal information including, but not limited to: Name, phone number, and email address

How We Use Your Information

Your information may be used to: Meet legal, regulatory, and professional obligations We do not sell, rent, or trade personal information for marketing purposes.

Disclosure of Information

 We may share personal information only: With authorized staff or independent practitioners involved in your care With service providers who assist with communications, scheduling, or billing (under confidentiality agreements) When required by law or regulatory authority

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

Retention of Information

Personal information is retained only as long as necessary to fulfill its intended purpose or to meet legal and professional record-keeping requirements.

Your Rights

You have the right to: Request access to your personal information Request corrections to inaccurate information Withdraw consent for communications (where applicable)

Policy Updates

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

  • Service requests and communication preferences

  • Billing or receipt-related information

  • Respond to inquiries and service requests Send administrative or service-related SMS messages